Sara's Blog

Customer Support: Kayako Blackberry App

Sara · 2011/02/20 · Leave a Comment

For those of you on the go a lot and have decided to use Kayako’s support suite and have a blackberry, Craig Brass created a nice little blackberry app for Kayako that I’m testing out. I don’t always receive the support notification emails so this is a great way to quickly and easily respond to customer support questions and affiliate questions.

To check it out, go to Cool App Lab.

Click here to view basic installation instructions.

If you are looking to download the trial on your blackberry without connecting to your computer first, open your blackberry browser, then go to http://cbsshort.com/otadl/2 to download the over the air version.

Once installed, you’ll need to open the Ticket Client for Kayako on [Read more…] about Customer Support: Kayako Blackberry App

Is your Microsoft Outlook 2007 running slow?

Sara · 2010/12/23 · Leave a Comment

Back on December 14, 2010, Microsoft had an update for Outlook 2007 that was a major “fail”. If you are looking for a solution, Microsoft has a post on their blog with instructions on how to uninstall the update. Also, if you use Gmail or a similar email provider, you should be sure to check that the SPA box is unchecked. I waited several days to look online to find the solution. Hopefully this post will help a few other people and to get the word out farther.

Microsoft’s Blog Post – Issues with the recent update for Outlook 2007

Here’s an excerpt of the solution but would be a good idea to read their full blog post to see what all is affected.

Uninstalling KB2412171 on Windows 7 or Windows Vista

Click Start, and then click Control Panel.

Click Programs, and then under Programs and Features, click View installed updates.

Click the entry for KB2412171, and then click Uninstall.

Uninstalling KB2412171 on Windows XP

Click Start, and then click Control Panel.

Click Add or Remove Programs, and then make sure that the Show Updates check box is selected.

Click the entry for KB2412171, and then click Remove.

Sam’s Day Moves to NorthPark Center

Sara · 2010/10/17 · 1 Comment

After 5 Years at White Rock Lake, Local Outreach Effort and Fundraiser Moves to a Larger Stage

Dallas, TX – October 4, 2010 – John Killian, Chairman of Parent Project Muscular Dystrophy (PPMD), the largest non-profit organization in the United States focused on finding a cure for Duchenne muscular dystrophy (Duchenne), and his wife Stefanie Killian, announced today that the 6^th Annual Sam’s Day will take place on October 30, 2010 from 11am to 5pm at NorthPark Center in Dallas. Sam’s Day is named for the Killian’s son Sam (8 years old), the youngest of four children, who was diagnosed with Duchenne muscular dystrophy in early 2005. Sam’s Day was started in October of the same year by [Read more…] about Sam’s Day Moves to NorthPark Center

Buzz: How to fully disable Google Buzz

Sara · 2010/02/13 · Leave a Comment

So by now if you have a gmail account, you’ve probably been introduced to Buzz. Google automatically created an account for you in your gmail account.

If you want to turn it off, it takes a little more effort to find. I went into my gmail settings thinking they’d have added it there, but no settings for Buzz were to be found.

At the very bottom of the gmail window in the footer is a link where you can turn off buzz.

When you go to Google’s FAQ section here is their instructions:

Turning Buzz off

If you don’t want to use Buzz, you can disable it. To completely remove all of your participation in Buzz, follow all of these steps in order:

1. Delete your Google profile. Here’s how.
2. Block all of the people following you. Here’s how.
3. Turn off Buzz at the bottom of Gmail. Here’s how.